Sleepfy Support
We usually reply within 1–2 days
Contact us
The fastest way to reach us is email: sleepfyapp@gmail.com. Tell us what happened and, if you can, what iPhone model and iOS version you're using — it helps us fix things faster.
Common questions
How do I track my sleep?
Open the Track tab before you go to bed, start a session, and place your phone on the mattress near your pillow, plugged in. Keep the app open (you can lock the screen). In the morning, stop the session to see your sleep report.
How do I cancel my subscription or trial?
Subscriptions are managed by Apple: open Settings on your iPhone → tap your name → Subscriptions → Sleepfy → Cancel. If you cancel during the free trial, you won't be charged.
I subscribed but the app asks me to pay again
Tap Restore on the subscription screen while signed in to the same Apple Account you purchased with. If that doesn't fix it, email us.
Sleepfy says it can't track without the microphone
Sleep tracking works by listening for movement and breathing, so without microphone access there's nothing to measure. Turn it back on in Settings → Sleepfy → Microphone. iOS only ever asks once, so if you tapped "Don't Allow" the Settings app is the only way to change it.
My alarm didn't go off
Check Settings → Sleepfy → Alarms is enabled. With it on, your alarm rings at full volume even on Silent or in a Focus mode. Without it, Sleepfy falls back to a notification, which iOS can silence.
How do I delete my data?
The simplest way is in the app: Settings → Clear All Data, which removes your sessions from this device and from your iCloud. You can also delete what's stored in iCloud from iOS Settings → your name → iCloud → Manage Account Storage → Sleepfy, or turn Sleepfy's sync off there entirely.
Note that deleting the app on its own doesn't remove your iCloud copy — it comes back if you reinstall. Anything Sleepfy wrote to Apple Health is deleted in the Health app. Details are in our Privacy Policy.
Why didn't my night get a score?
Very short sessions (under a couple of hours) or sessions where the phone ran out of battery may not have enough data for a full report. Keep the phone plugged in and on the mattress for best results.